Geecko Internet Accounts

General Internet Questions

Troubleshooting

When and how much will I be charged?

You will be charged on the 1st of each month for that month's access. If you join during the middle of a month you will be charged a pro -rata rate for the days left in that month and for the following month. You must keep your account paid for 1 month in advance. Our current normal rate is $24.95 month.

How do I cancel my account?

Just contact us in writing, either by fax or mail.

How do I pay for my account?

You can pay by credit card, cheque, money order or EFT however payment by means other than credit card or EFT shall incur a $2.00 surcharge.

How do I set up my computer to dial in and log on?

What do I do If I have forgotten my password?

What extra costs may I be up for?

Calls to your phone carrier (e.g Telstra) to connect to our Internet Service. It is the customer's responsibility to ensure they are using a local dial in number. A reconnection fee of $5.00 applies to acoounts that have not been paid and must be set up again. A $2.00 surcharge applies to accounts not paid by credit card.

How do I protect my children on the Internet?

What is my email address?

What is a browser?

What is a URL?

What is spam?

What are the terms used in "Internet Talk?"

Just try this site for a glossary of Internet Terms. http://www.educationworld.com/help/glossary.shtml

Why do I keep getting disconnected?

You have a 3hr connection limit after which you will be disconnected and need to redial. If you are having problems getting disconnected frequently before the 3 Hrs please »click here to work possible reasons why.